Privacy Policy

In this policy “we”, “us’ and “our” means Garden Hustle Pty Limited, its subsidiaries and affiliated companies. Please read this policy carefully as it describes the way in which we collect and handle your personal information. We may update or revise this policy from time to time. If we elect to update or revise this policy, we will post the date on which that revision takes effect at the end of this policy. Please be aware that you have no obligation to provide any personal information requested by us. However, if you choose to withhold your personal information, we may not be able to provide you with the services or products that depend on the collection and use of that information.

 

1. OUR PRIVACY COMMITMENT
We recognise the importance of, and are committed to, managing any personal information that we collect in compliance with the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles, and other Australian privacy laws (together, “Privacy Laws”).

2. WHAT IS PERSONAL INFORMATION?
When used in this policy, the term "personal information" has the meaning given to that term in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, address and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

3. HOW DO WE COLLECT PERSONAL INFORMATION?
Where possible, we collect your personal information directly from you. This collection includes through your:

  • Entry into promotions or competitions;

  • Answers to surveys;

  • Provision of express permission when accessing applications sitting on Garden Hustle brand social media accounts;

  • Communications with us such as letters, telephone calls, text messaging and emails regarding services and products;

4. WHAT PERSONAL INFORMATION DO WE COLLECT?
The personal information we collect varies depending upon the purpose of the collection and the product or service we are providing you. Generally, we collect and hold the following types of personal information:

  • your name and address;

  • your telephone number;

  • your e-mail contact details;

  • your date of birth;

  • other information you may make publicly available online (including but not limited to on social media platforms);

5. WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
We will collect your personal information if it is reasonably necessary for the performance of our business activities and functions, which includes providing a range of products and services to you, some of which are listed below.

a. Competitions and Surveys
We collect personal information when you respond to one of our competitions or surveys in order to inform you if you have won a prize and to help us better understand what information you would like to receive in the future.

b. Our mobile apps
We, or a service provider, may collect information through our apps to assist us in understanding how you use our apps, how the apps are performing across different handsets and to assist us in the selection of advertisements for groups of individuals. Our access to this information, is as you have agreed to with the respective app store from which you download our app.

c. Registration for our newsletters or online communities
We collect personal information when you sign up to register for our newsletters or join one of our online communities. By providing this personal information we are able to keep you updated.

d. Our online communities
We collect personal information from you when you participate in any activity on our online communities. By providing personal information to us during such activity, we can assist in identifying ways in which we can provide you with a better service, or enhance your online experience.

e. Direct Marketing and Research
As set out above, we may use personal information about you for marketing and research purposes.  

6. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We provide your personal information to third parties where you have consented to such disclosure. We also provide your personal information to third parties in order to carry out our business activities and functions. This may include:

  • organisations who are sponsoring or otherwise involved with or participating in a promotion, offer, competition or survey;

  • other companies or individuals we engage to perform functions on our behalf, such as mailing a subscription, processing credit card information, mailing information or prizes, data analysis, telemarketing, research and advertising, IT support services;


In certain circumstances, we may disclose your personal information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies. We will always ensure that those to whom we disclose your personal information have the legal right to receive it.

 

7. HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand that the security of your personal information is important. As such, we take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We store information both at an onsite secure server and at trusted third party storage providers. We undertake regular training of relevant staff to ensure that they are aware of our privacy commitments and our obligations in the collection, use and disclosure of personal information. Our staff is also required to sign in and use a password when accessing our secure systems.

 

8.  THE USE OF COOKIES AND WEB BEACONS THROUGH OUR WEBSITE
Information may be collected when you access our websites or apps, such as the time and specific page or app you visited. This information is collected through “cookies”. A “cookie” is a small piece of information, or file, that a website or app sends to your computer’s hard drive while you are viewing that website or app for record keeping purposes. Most web browsers are automatically set to accept cookies. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this will mean you will not be able to take full advantage of our websites or apps.

We, and our service providers, use the information collected from cookies for a number of reasons:

  • for statistical purposes in order to track how many users we have and how often they visit our website or apps;

  • to provide statistical data, ratings and other information for industry and other public reporting;

  • to provide you with a more personalised, convenient and interactive experience on our websites or apps;

  • to track who has viewed an advertisement or clicked-through an advertisement; and

  • to provide you with a more targeted advertising experience both on and off our websites or apps, allowing us to impose restrictions where appropriate and monitor how effective an advertising campaign has been.

 

9.  THIRD PARTY WEBSITES
When you click on advertisements or links on any of our websites or through our apps, you may be redirected to a third party website. The linked websites are not under our control and we are not responsible for the conduct of companies linked to our websites or apps. By placing a link to a particular product, we are in no way endorsing that product. We recommend that, before disclosing your personal information to a website to which you were redirected from an advertisement, you read that website’s privacy policy and terms of use/service.

 

10. ANONYMITY AND USE OF A PSEUDONYM
You may request at any time that you remain anonymous, or choose a pseudonym, when dealing with us. To the extent that it is lawful and practicable for us to enable you to do so, we will grant such a request.

 

11. HOW TO MAKE A COMPLAINT
If you wish to make a complaint about the way in which we handle your personal information, please contact us using the contact details set out below.

We undertake to acknowledge and investigate any complaint promptly and will respond to written complaints within a reasonable time from the date of receipt. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).

12. CONTACT DETAILS
If you have any questions or comments on our privacy policy, if you wish to update the personal information, we hold on you or make a complaint, please write to:
The Garden Hustle
55 Chandos Street
St Leonards
Sydney NSW 2065

Privacy policy last updated on 1 September 2023.